I’m not sure who will handle this but I guess Greg is in charge of all inquiries.
I’ve got a problem with both ‘General Inquiries’ and ‘Technical Support’ forms on the site. This appears to be some kind of a problem but I could be wrong.
– When I send a message in either of these forms by pressing the ‘Send’ button on the first press of a button I always get a Warning: ‘There was an error sending your message. Try again later.’ (similar wording)
– On the second press of the ‘Send’ button there is a notification: ‘Thank you. Your message has been sent.’
Since this repeats (for me) every time I’m not sure if the messaging system works properly. If that’s an intended operation – sorry. I’m using Google Chrome.
Often a built-in on-site messaging system provides immediate feedback to the specified e-mail to notify a sender that his message was received on the site. Since I don’t get any feedback that might be an additional indication of some messaging system malfunction but not necessarily.
For clarification: I tried to send Greg a link to my short video with some text comments as we discussed in the ‘A Big Question on actual physical limitations’ thread couple days ago and I wanted to make sure my message got through.
I posted this to follow the principle of ‘It’s better to be safe than sorry’.
Sorry if I’m wrong 🙂
Hi All, here is a response from Matt, our WindWorks IT Wizard.
“That will be the Recaptcha thinking he’s a bot. Then it likely changes its mind and lets him through. Not sure there’s much we can do about this, because we definitely need to have Recaptcha in place. We’ve already got the text “If you receive an error when submitting this form, you can send us a message.”
The Recaptcha, as bloody painful as it is, is a necessary evil to stop spam-bots etc.
Being in Australia, sometimes out replies might seem delayed but we are in a totally different time zone.
We aim to correct any technical support issues ASAP, basically as soon as we see them no matter what time day or night.
General questions are prioritised as we get a lot and I take care of most of that; Matt is the support tech.