Does 'General Inquiries' function properly? - WindWorks Trumpet Academy by Mystery to Mastery | WindWorks Trumpet Academy by Mystery to Mastery

This topic has 3 replies, 2 voices, and was last updated 4 years, 6 months ago by Greg Spence.

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- 29 January 2020 at 10:30 pm #42279
  
  SvV
  Participant
  
  I’m not sure who will handle this but I guess Greg is in charge of all inquiries.
  I’ve got a problem with both ‘General Inquiries’ and ‘Technical Support’ forms on the site. This appears to be some kind of a problem but I could be wrong.
  – When I send a message in either of these forms by pressing the ‘Send’ button on the first press of a button I always get a Warning: ‘There was an error sending your message. Try again later.’ (similar wording)
  – On the second press of the ‘Send’ button there is a notification: ‘Thank you. Your message has been sent.’
  
  Since this repeats (for me) every time I’m not sure if the messaging system works properly. If that’s an intended operation – sorry. I’m using Google Chrome.
  
  Often a built-in on-site messaging system provides immediate feedback to the specified e-mail to notify a sender that his message was received on the site. Since I don’t get any feedback that might be an additional indication of some messaging system malfunction but not necessarily.
  
  Thank you!
- 29 January 2020 at 10:52 pm #42280
  
  SvV
  Participant
  
  For clarification: I tried to send Greg a link to my short video with some text comments as we discussed in the ‘A Big Question on actual physical limitations’ thread couple days ago and I wanted to make sure my message got through.
  I posted this to follow the principle of ‘It’s better to be safe than sorry’.
  Sorry if I’m wrong 🙂
- 30 January 2020 at 6:24 am #42309
  
  SvV
  Participant
  
  OK – Greg got back to me (Thank you Greg!) and said that he received my message.
  So, everything should be working correctly with some minor weird side effects. Never mind!
- 30 January 2020 at 8:27 am #42311
  
  Greg Spence
  Keymaster
  
  Hi All, here is a response from Matt, our WindWorks IT Wizard.
  
  “That will be the Recaptcha thinking he’s a bot. Then it likely changes its mind and lets him through. Not sure there’s much we can do about this, because we definitely need to have Recaptcha in place. We’ve already got the text “If you receive an error when submitting this form, you can send us a message.”
  
  The Recaptcha, as bloody painful as it is, is a necessary evil to stop spam-bots etc.
  
  Being in Australia, sometimes out replies might seem delayed but we are in a totally different time zone.
  
  We aim to correct any technical support issues ASAP, basically as soon as we see them no matter what time day or night.
  
  General questions are prioritised as we get a lot and I take care of most of that; Matt is the support tech.
  
  I hope that answers your question.
  
  Cheers,
  Greg
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